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Knowledge Base

[VMC] "RuntimeException: HCX authentication failed or HCX server is unreachable" is displayed on HCX plug-in. (77012)

Last Updated: 3/19/2021Categories: TroubleshootingTotal Views: 4091Language:
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Symptoms

When logged into the vCenter Cloud Gateway Appliance (VCGA) and opening the HCX plug-in in case of Hybrid Linked Mode, the following error message is displayed.
・Message : "RuntimeException: HCX authentication failed or HCX server is unreachable"

When logged into the vCenter Cloud Gateway Appliance (VCGA) and opening the HCX plug-in in case of Hybrid Linked Mode, the HCX UI performs slowly or there are missing/duplicated UI elements.

Cause

This is a current limitation within the vCenter Cloud Gateway Appliance.

Impact / Risks

This impacts all currently supported versions of HCX & VCGA.

Resolution

Currently there is no resolution to this issue.

Workaround

To workaround this issue, login to the Cloud HCX Manager or OnPrem HCX Manager to manage your HCX Environment. The limitation only exists when accessing the HCX Plug-in via VCGA/HLM.

Related Information

・VMware HCX Release Notes

Detectable by VMware SkylineTM

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Attachments

Additional Resources

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ポッドのステータス「CrashLoopBackOff」が原因で vRealize Orchestrator 8.x の新規インストールが失敗する (76870)

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Fazer uma nova verificação do armazenamento (1003988)

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